Legal
Privacy and data protection.
How we collect, use and protect your information when you use CreatorFly.
CreatorFly (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you use our Shopify application and related services.
Information we collect
Account information
When you install CreatorFly, we collect basic account information including your store name, email address and Shopify store URL to provide our services.
Usage data
We collect information about how you use CreatorFly, including campaign performance metrics, influencer interactions and feature usage, to improve our services.
Transaction data
To track return on investment and manage commissions, we collect transaction data including order values, product information and attribution data from your influencer campaigns.
How we use your information
- Service delivery. Provide and maintain CreatorFly features, track campaign performance and manage influencer partnerships.
- Product improvement. Analyse usage patterns to enhance features, develop new capabilities and optimise performance.
- Security and compliance. Protect against fraud, ensure platform security and comply with legal obligations.
- Communication. Send important updates, product announcements and respond to support requests.
Information sharing
We do not sell your data. CreatorFly does not sell, rent or trade your personal information to third parties. We only share data in the circumstances below.
- Service providers. Trusted third-party services that help us operate CreatorFly, such as hosting, analytics and payment processing.
- Legal requirements. When required by law, court order, or to protect our rights and safety.
- Business transfers. In connection with a merger, acquisition or sale of assets, with notice.
Data security
- Encryption. All data transmission and storage uses industry-standard encryption protocols.
- Access control. Strict access controls ensure only authorised personnel can access your data.
- Regular audits. We conduct regular security audits and monitoring to protect your information.
Your rights
- Access and portability. Request a copy of your personal data in a portable format.
- Correction. Update or correct any inaccurate personal information.
- Deletion. Request deletion of your personal data, subject to legal requirements.
- Object and restrict. Object to certain processing or request processing restrictions.
Contact us
If you have questions about this policy or how we handle your data, write to privacy@creatorfly.app. For anything else, our support team is at support@creatorfly.app.