FrequentlyAsked Questions
Everything you need to know about CreatorFly. Can't find what you're looking for? Reach out to our support team.
How do I install CreatorFly on my Shopify store?
Visit the Shopify App Store, search for 'CreatorFly,' and click 'Install.' Our guided setup will have your first campaign running in under 2 minutes.
What's included in the free trial?
Your 30-day free trial includes full access to all features: unlimited campaigns, the complete analytics dashboard, and up to 50 influencer invitations. No credit card is required to start.
How does sales attribution work?
We use a multi-layered approach with unique tracking links, discount codes, and first-party pixels to ensure highly accurate, real-time attribution for every sale.
Can I set different commission rates?
Absolutely. You can set custom commission rates for each influencer, including percentage-based, fixed-amount, or performance-based tiered structures.
What kind of customer support is available?
We offer 24/7 support through live chat and email. Enterprise plans also receive a dedicated account manager and 1-on-1 strategy sessions.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time with no fees. Your account will remain active until the end of the current billing period.
Still have questions?
Our support team is standing by to help you succeed. Get in touch and we'll respond within 2 hours.